Dispatch & delivery
All orders are processed with tracking and are typically packed within 1–2 business days of purchase, excluding weekends and public holidays. During promotional or peak sale periods, dispatch times may be extended by an additional 3–4 business days. Once your order has shipped, a confirmation email containing your tracking link will be sent directly to you.
Shipping charges
Shipping charges and additional fees imposed by third-party services are strictly non-refundable. Some shipments may require a signature, while others may be delivered to your mailbox, front door, or another accessible location at the courier’s discretion.
Delivery estimates
Delivery timeframes are estimates only and may be affected by courier delays, customs clearance, peak trading periods, or delivery to remote and regional areas. Once dispatched, LOSE cannot be held responsible for delays, lost parcels, or delivery errors caused by the courier.
International shipping
International orders may be subject to import duties, taxes, tariffs, or customs fees imposed by the destination country. These charges are the customer’s responsibility and are not included in the shipping cost paid at checkout. If a parcel is refused, unclaimed, or returned due to unpaid duties, taxes, or incorrect address details, the customer is responsible for reshipping and handling costs.
Pre-orders
Orders containing pre-order items will be dispatched in full once all pre-order items have arrived. If you would like in-stock items shipped earlier, please purchase them in a separate order.
Need help?
If you have questions about delivery or whether we ship to your country, contact LOSE and we will be happy to help.